1. Retrieval
Expedited discovery, clear communication and alerts
2. Representment
A coordinated collection of documents and evidence for a successful defence
3. Analytics
Machine learning and manual data mining for improved prevention
Accelerated chargebacks retrieval
Efficient identification
The system aggregates and furnishes the full scope of all associated information, including a unique ID for the original transaction, amount, date and four last digits of the card. It helps eliminate up to 80% of intensive manual labor.
Automated delivery
Delimited files transfer via flexible API connections. Associates help integrate processes either for manual handling or import into the system of record.
Early alerts
Any dispute‐related actions by a customer immediately trigger an alert.
Automated data exchanges with card networks, efficient code identification and 24/7 in‐parallel processing help to initiate a timely dispute resolution in a friendly way. Visa Merchant Purchase Inquiry (VMPI) is used to the full extent.
Mitigation of friendly fraud
Associates dive deep, searching for weaknesses and bottlenecks within business processes. Converting forced fund reimbursement into refunds helps keep the chargeback score low while also growing customer loyalty and positive word of mouth.
Various levels of engagement
Full tech stack and dedicated managers enable exactly® to take charge of end‐to‐end dispute representment or assist only within specific stages. Merchants enjoy unique support and training in automation, script development and security.
Tech solutions to cut criminal intent
3D Secure strengthens authorisation and prevents most auth‐related claims. Tokenisation facilitates recurring payments for more accessible authorisation in future charges. All operations are pre‐compliant with PSD2.
Analytics for deep dives and ML empowerment
Chargeback mitigation: first step in optimising payment processing
Even an experienced e‐commerce team might suffer elevated chargeback scoring.
Whether it's friendly fraud or criminal intent, merchants should take active efforts to nip nascent trends in the bud. The biggest bang for the buck always comes from mitigation and processing alerts warning about potential forced fund reimbursement.
